We are conducting a survey to gather feedback on the Alternative Low-Income Assistance Programs that are designed to help low to middle income We Energies customers who struggle to pay their energy bills. Your feedback will be used as part of the initial planning session for the piloting of the Percentage of Income Payment Plan (PIPP) program.
Please answer the following multiple-choice questions..
How important is it for you to receive some form of energy assistance?
Very important
Somewhat important
Not important
How would you describe your overall satisfaction with We Energies' customer service?
Very satisfied
Somewhat satisfied
Neutral
Dissatisfied
Are you willing to participate in public hearings to help develop new payment programs?
Yes, in-person
Yes, through virtual meetings
Yes, through surveys or comments
No, I am not interested
How familiar are you with the concept of energy burdens?
Very familiar
Somewhat familiar
Not familiar
Should WE Energies commit to a no-shutoff policy?
Yes
No
I need more information about this policy
What should happen to any outstanding residential ratepayers' balances in the case of divorce or death?
The balances are waived
The balances are transferred to the surviving member
The balances are transferred to the estate
The balances remain with the ratepayer’s account.
How familiar are you with the Percentage of Income Payment Plan (PIPP) program?
Very familiar
Somewhat familiar
Not familiar
Would you be interested in receiving support from a case manager to help apply for energy assistance programs?
Yes
Maybe
No
Have you ever struggled to pay your We Energies bill on time?
Yes, often
Sometimes
No, never
Would you be interested in a program that helps you make your home more energy-efficient but requires you to take out a low-interest loan?
Yes
No
Should the Wisconsin Public Service Commission mandate the establishment of a hardship policy?
Yes
No