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We Energies - Alternative Payment Program Survey


We are conducting a survey to gather feedback on the Alternative Low-Income Assistance Programs that are designed to help low to middle income We Energies customers who struggle to pay their energy bills. Your feedback will be used as part of the initial planning session for the piloting of the Percentage of Income Payment Plan (PIPP) program.


Please answer the following multiple-choice questions..

How important is it for you to receive some form of energy assistance?

  • Very important

  • Somewhat important

  • Not important


How would you describe your overall satisfaction with We Energies' customer service?

  • Very satisfied

  • Somewhat satisfied

  • Neutral

  • Dissatisfied


Are you willing to participate in public hearings to help develop new payment programs?

  • Yes, in-person

  • Yes, through virtual meetings

  • Yes, through surveys or comments

  • No, I am not interested


How familiar are you with the concept of energy burdens?

  • Very familiar

  • Somewhat familiar

  • Not familiar


Should WE Energies commit to a no-shutoff policy?

  • Yes

  • No

  • I need more information about this policy


What should happen to any outstanding residential ratepayers' balances in the case of divorce or death?

  • The balances are waived

  • The balances are transferred to the surviving member

  • The balances are transferred to the estate

  • The balances remain with the ratepayer’s account.


How familiar are you with the Percentage of Income Payment Plan (PIPP) program?

  • Very familiar

  • Somewhat familiar

  • Not familiar


Would you be interested in receiving support from a case manager to help apply for energy assistance programs?

  • Yes

  • Maybe

  • No


Have you ever struggled to pay your We Energies bill on time?

  • Yes, often

  • Sometimes

  • No, never


Would you be interested in a program that helps you make your home more energy-efficient but requires you to take out a low-interest loan?

  • Yes

  • No


Should the Wisconsin Public Service Commission mandate the establishment of a hardship policy?

  • Yes

  • No












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